FAQs

How much does your shipping cost?

The cost of shipping within Malaysia is provided as Standard Shipping with an estimated delivery of 2-3 working days. Orders over RM200 receive FREE shipping within Malaysia. Orders under RM200 pay a flat rate of RM10 for shipping within Malaysia.

We also provide Express Air shipping for International orders, and pricing is based on your location and shipment weight. All orders over $100 receive FREE International Shipping. 

You can calculate your exact shipping cost on the Checkout page.

Where do you ship to?

We ship to every country worldwide. Note that any import fees or customs charges, if applied, will be the customer's responsibility.

How long will my order take?

Orders shipped to addresses in Malaysia will generally arrive within 2-3 business days after your order is confirmed. 

For international shipping, orders should arrive within 3-7 business days, though we ask for you to expect to receive your order within two weeks in case there are any delays in transit.

Exchanges

We take pride in the quality and uniqueness of our handmade products and we assure you nothing but the best. We have also described and photographed all products as accurately as possible.  However, as these are handmade items, there can be instances where size, color or design may vary slightly.

If you are for any reason unhappy with your purchase, do drop us an email within 7 days of receiving your product with your name, product number and reason for exchange, along with a picture of the product.  If your exchange is due to an error by Batik Boutique whereby a wrong or damaged product was shipped, we will happily provide you with a replacement of the damaged product if there is more stock. If there is no stock, we will offer to replace your product with a similarly-priced product. If this is not available, we will refund your payment accordingly.

If the exchange is due to any other reason, such as sizing, you will be responsible for the shipping and any other associated costs in returning the item(s) back to us. Please send your exchange using a reliable carrier that provides a tracking option. We also recommend that you insure the return package as you will be responsible for the item(s) reach us in their original condition.

Please note:
No exchanges will be issued for returned item(s) that have been used.
The Exchange Policy will not be applicable after 7-days.

This is the same exchange policy followed in our retail outlets. Should you wish to exchange a product with us, you can also bring it to one of our outlets and our Sales Associates can further assist you. 

How do I ship my order back to you?

Please send your return using a reliable carrier that provides a tracking option to our studio address:

Batik Boutique
62-1 First Floor, The Row, Jalan Doraisamy, 50300 Kuala Lumpur, Malaysia

Please also state the Order Number of your purchase and what reason you are sending the product(s) back.

We also recommend that you insure the return package as you will be responsible for the item(s) reaching us in their original condition.

Alternatively, you can come to our retail outlets during business hours and speak to one of our Retail Associates who can assist you further. 

Please note:
No refunds will be issued for returned item(s) that have been used.

Can you produce customized gifts for my company or events?

Aboslutely. We can provide bulk orders with customisations by color, logo, or other attribute.  Please reach out to us on our "Contact Us" page for more information and a quote.